Frequently Asked Questions about your tickets to the Sagrada Familia
How and when will I receive my tickets?
1. Booking confirmed
After completing your purchase, you will receive a booking confirmation email.
2. Ticket delivery
Our delivery commitment is:
● Up to 24 hours before the visit for advance bookings.
● Up to 1 hour before the visit for bookings made less than 24 hours in advance.
When the tickets are available, you will receive your ticket by email and, additionally, we may send it via WhatsApp and/or SMS for your convenience. Furthermore, 24 hours before your visit, you will receive an automatic reminder through the same channels.
3. Exception: tours with in-person ticket delivery
For guided tours, tickets are not sent in advance, as they are delivered directly by the guide to our client.
● Delivery takes place at the meeting point on the day and time of the visit.
● The client must go to the meeting point indicated in the confirmation email.
The type of tour purchased (digital delivery or in-person delivery) is clearly indicated in the booking confirmation email sent immediately after purchase.
What does the purchase of a Ticket to the Sagrada Familia include?
Yes, in all our products the access ticket to the Sagrada Familia is included (except when purchasing the audio guide only).
What should I do if I make a booking that includes an AUDIO GUIDE?
If you make a booking request with an audio guide, you must follow the instructions indicated in your booking confirmation email for its download or collection.
What documentation do I need to access the Sagrada Familia?
It is essential to carry your original physical identity document (ID card) or passport.
Can I bring my tickets for the Sagrada Familia in Barcelona in digital format?
Yes, without any problem. They can be presented in any digital format as long as the QR code is legible.
Do children need access tickets to the Sagrada Familia?
Everyone needs tickets to access the Sagrada Familia regardless of age. Without a ticket, entry to the monument will not be allowed.
Can I modify or cancel my tickets for the Sagrada Familia in Barcelona?
Once the booking request has been made, as published on the website and explicitly accepted during the purchase process, including the final step where the withdrawal policy is accepted, it will not be possible to modify the name, date, or time, nor to cancel the tickets; therefore, you will not be entitled to any refund. No exceptions are possible for any reason (COVID, illness, work-related reasons, trip cancellation, etc.), as published and defined by FUNDACIÓN JUNTA CONSTRUCTORA DEL TEMPLE EXPIATORI DE LA SAGRADA FAMÍLIA (hereinafter, the “JUNTA CONSTRUCTORA”), owner of the Sagrada Familia Barcelona: “Once tickets have been purchased, returns or exchanges will not be accepted, and the purchase is considered final.” Once the Purchase has been completed, THERE WILL BE NO RIGHT TO RETURN OR REFUND OF THE AMOUNT PAID, in accordance with the monument’s public regulations, except in the following cases:
If a purchased service cannot be provided due to the closure of the monument, you will be entitled to a full refund, which will be processed automatically using the same payment method used for the purchase of the Sagrada Familia tickets.
Can I exercise my right of withdrawal?
No, as stated in Law 3/2014 of March 27, amending the consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of November 16. As indicated in Article 103 regarding exceptions to the right of withdrawal: The supply of services related to leisure activities if the contracts provide for a specific date or period of performance.
Is it allowed to eat inside the Sagrada Familia?
Eating inside is not allowed. There are designated areas within the premises where visitors can eat, rest, or use the restroom.
Is there a cloakroom service at the Sagrada Familia?
There are no cloakrooms.
Is the visit to the Sagrada Familia canceled in case of rain?
No, visits to the Sagrada Familia take place under any weather conditions.
What happens if the Sagrada Familia closes?
On exceptional occasions, the monument may notify us of its closure with very little notice. In this case, we can reschedule your visit for another day or refund 100% of your money. The closure of the monument occurs on rare occasions.